FAQS

Do I need to buy tickets in advance

We strongly recommend booking in advance to avoid disappointment. A limited number of tickets are available at Gympie and Amamoor Stations.

Can I get on board at Dagun?

The boarding stations are Gympie and Amamoor only.

Can I break my journey?

Your ticket is valid for your return journey as stipulated on your ticket. The departure times you have purchased are the seats that have been allocated for you.

Can I bring my own food on board

You are welcome to bring your own food on board. We do have a selection of takeaway and dine in options as well as snacks available at the historic Gympie Station. We would ask that you take your rubbish with you at the end of your journey.

Parking

There is parking at the historic Gympie Station on Tozer Street and some street parking is also available.

Can I take a high chair or pram on the train?

We do not have facilities to provide for or accommodate high chairs or prams as they will not fit through the doorways of the carriages and some exhibits are accessible only by stairs.

Can I warm my baby bottle?

There are no bottle warming facilities.

Toilets

A limited number of toilets are available on-board a few of the Rattler’s carriages. Otherwise toilets can be found at the stations.

Wheelchair / Limited Mobility Access

Please let us know if you have requirements that require assistance with on boarding. Due to the nature of the heritage carriages there are limited facilities for wheelchairs accessibility. At this time wheelchair passengers can only be accommodated in the Guards Van. The carriages have not been designed with visibility in mind. Passengers requiring wheelchair accessibility are required to ring for bookings (07) 5482 2750.

Animals

We welcome visitors who use assistance dogs certified by a registered authority. Assistance dogs must be restrained by a harness or leash at all times. Please note that assistance dogs are the only animals allowed aboard.

Can I change my ticket or get a refund?

Tickets are non-refundable nor transferable.

Can I drive the train?

We are currently preparing a package for a unique experience where you will be able to have an immersive experience including driving the train (subject to terms and conditions) Stay tuned!

Why is the fire engine following the steam train

The fire engine following the steam train is to ensure we are meeting best practice safety requirements.

Can I ride on the section cars or on Gertie

The only people who can ride on the section cars or Gertie are our fully qualified volunteers.