FAQS
We strongly recommend booking in advance to avoid disappointment.
The boarding stations are Gympie and Amamoor only.
Your ticket is valid for your return journey as stipulated on your ticket. The departure times you have purchased are the seats that have been allocated for you.
You are welcome to bring your own food on board. We do have a selection of takeaway and dine in options as well as snacks available at the historic Gympie Station.
During the summer months we suggest you bring water or purchase from Platform No.1 Cafe prior to your departure.
We would ask that you take your rubbish with you at the end of your journey.
There is parking at the historic Gympie Station on Tozer Street and some street parking is also available.
We do not have facilities to provide for or accommodate high chairs or prams as they will not fit through the doorways of the carriages and some exhibits are accessible only by stairs.
There are no bottle warming facilities.
A limited number of toilets are available on-board, in a few of the Rattler’s carriages. Otherwise toilets can be found at the stations.
There is no assigned seating for the train, however if you are travelling with another party on a different booking, please note this in special requirements at time of booking (or give us a ring) to assist us in seating you together.
Please note in your booking process if you have requirements that require assistance with on boarding.
Due to the heritage nature of our carriages, access and egress from the carriages requires the ability to climb stairs and safely negotiate the gap between the platform and the carriage. We are unable to provide manual assistance to board the carriages.
As a priority project in the ongoing restoration of the Mary Valley Rattler fleet we are currently renovating a full all access carriage on board the Mary Valley Rattler Steam Train Experience.
We can currently take a maximum of two wheelchairs on board our RM Railmotor Services on Tuesdays and Thursdays.
From Saturday 4th April we will have capacity to take a maximum of two wheelchairs on board our steam train experiences on Wednesdays, Fridays, Saturdays and Sundays.
The historic stations of Gympie and Amamoor have wheelchair accessibility.
Please contact us on (07) 5482 2750 to ensure availability for your travel date if wheelchair access is required.
We welcome visitors who use assistance dogs certified by a registered authority. Assistance dogs must be restrained by a harness or leash at all times. Please note that assistance dogs are the only animals allowed aboard.
Tickets are non-refundable nor transferable.
Our Footplate Friends Experience provides a unique opportunity to ride in the cab with the drivers. Whilst you’re unable to drive the train, you can enjoy an immersive heritage rail experience with our volunteer drivers! This is bookable via our Buy Tickets page.
We do offer guests the opportunity to get on the footplate for a photo with our drivers, passengers must be wearing closed in footwear. Experience is subject to availability and driver discretion.
The fire engine following the steam train is to ensure we are meeting best practice safety requirements.
The only people who can ride on the section cars or Gertie are our fully qualified volunteers.